24/7 IT Service Desk

24/7 IT Service Desk Support

At KompiTech, we understand that having 24/7 access to a proficient IT help-desk is mission-critical for any organization.

Our always-on IT Service Desk is available for all KompiTech customers across multiple languages and time zones. With a team of fully-qualified, digital-savvy IT professionals, we offer a 24/7 remote IT support for resolution of time-sensitive incidents and management of service requests. Our Service Desk is also designed to support your IT Department, giving it the resource to outsource, scale or upskill the support it provides, either long term or on a project basis.

Automated IT Service Delivery

To ensure cost and service delivery efficiency, our 24/7 Service Desk utilizes blockchain-powered ITSM solution – KompiTech BLiTS.

Our innovative ITSM tool acts as a single intuitive point of IT service management. It enables automation for seamless management of service delivery including real-time ticket resolution monitoring, live updates and Smart Contracts technology for maximum transparency on service terms, agreements and processes.

Global Coverage, Local Expertize

With over 530 employees and 125 partners, we work with the best-in-class IT experts and engineers to solve your IT challenges as they arise.

Our dedicated Service Delivery Manager will ensure that your IT department needs are fulfilled in a timely-manner and accordingly to the highest standards. Thanks to the pool of local and dispatch IT engineers, we will ensure that your IT tickets receive the best support possible. Whenever you require a pre-scheduled service or an immediate IT support, our 24/7 Service Desk will coordinate the visit for you, reducing administrative burden.

Remote IT Help

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Get Remote IT Help

Shall you require a professional IT support on-demand, our team of skilled IT professionals is available upon request, regardless of your physical location or time zone.

We will help you overcome your computing issues using ITIL methodology and best practice, ensuring your organization’s continuous performance.

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