The world has changed due to the spread of a new coronavirus disease (COVID-19) and most companies are now forced to ask their employees to work from home. To enable the success of productive and collaborative remote working, the IT department needs to re-visit their current strategies and establish new support models if necessary.
The COVID-19 crisis is a call for business to re-evaluate its IT strategy, application accessibility, remote users connection solution, and external employee IT service support model. How can you provide ongoing support to everyone working remotely? How do you ensure your IT department is equipped with the right tools and infrastructure? Is your existing VPN solution robust and scalable enough to accommodate a high volume of concurrent connections?
Core loophole in existing infrastructure strategy
While most organizations have already invested in their existing IT infrastructure, many of them are still in progress in navigating their digital transformation.
Many businesses have not been prepared for today's scenario, especially for a degree of their employees being required to work remotely. Core to these issues is within the infrastructure and their enterprise applications strategy on the basis that:
- The majority of some enterprise applications are not accessible outside the organization network.
- The existing VPN solution is not scalable, limiting the number of concurrent connections, or non-existence of a secured VPN solution.
- The non-existence strategy or policy of personal device access to the corporate application.
- The non-existence of remote employees IT support strategy, a support strategy provided either by internal the IT department or an external IT service provider.
The following diagram shows the entire WFH IT solution architecture that is needed for startups as well as large organizations to build and support the entire application ecosystem around working from home in a secure and efficient manner.
WFH Strategy with Corporate Device
Existing VPN Scenario
If you already have a VPN solution in place, chances are that the number of concurrent connections is limited.
WFH Strategy for Employees Personal Devices
Use Case: Implementing a free new VPN solution
Configuring WireGaurd to allow the secured VPN connection.
Background: The organization had no VPN connection to the company's internal network, the employees were required to work from home due to the COVID-19 disease spreading. The IT department needs single cost-efficient VPN solution that works on multiple operating systems, like Windows and Mac and Linux, which is easy to set up and quick to implement.
Solution: Our team provided a free technical consultation to the company IT department on how to successfully implement a secured VPN solution with WireGaurd. We guided them through their existing infrastructure assessment, setup, configuration, and go-live.
About WireGaurd: WireGuard is a modern VPN software that is fast, simple, lean, and more useful than IPsec, while avoiding the massive headache. It is an extremely simple yet fast VPN that utilizes state-of-the-art cryptography. WireGuard is designed as a general-purpose VPN for running on embedded interfaces and super computers alike.
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Use Case: Scaling an existing VPN solution
Overcoming a customer VPN gateway limitations.
Background: The customer's existing infrastructure only supports 500 concurrent user connections due to the single VPN gateway limitation, therefore it runs as in an ACTIVE - STANDBY mode in case of an outage.
Solution: We designed and implemented a Global L7 UDP LoadBalancing with persistent source IP connections to reach both VPN gateways. This allowed us to run both VPN gateways in active-active mode with capacity up to 1k.
Use Case: Field service support to remote employees
Helping a customer ease its workload with the sudden spike in the number of IT support calls generated by WFH employees.
Background: The customer had multiple offices in 15 countries and about 7,300 employees. With the COVID-19 crisis, the majority of its employees were forced to work from home.
Solution: KompiTech was contacted by the customer IT department to help with providing field IT support to its employees working remotely in 11 affected countries. We moved quickly to help the customer, below are some of the actions that we took to help relieve the customer pains.
- First, it took 5 minutes to setup the customer organization channel on the our free BLiTS ITSM app.
- 1 minute to integrate the customer Office 365 to allow SSO single sign-on authentication their organization.
- 30 minutes to define basic customer requirement to support its remote staffs
- 30 minutes to define their processes and workflow
- We invited our trusted existing local IT suppliers in the various countries to join the customer channel.