KompiTech IT outsourcing services allow business executives to retain control over IT strategies for more effective delivery of IT-enabled business process, application service and infrastructure solutions for business outcomes.
By signing up to our global blockchain-powered IT outsourcing, you will benefit from decreased operational costs and reduced administrative workload. We support your business with innovation, especially in the areas of digital, automation and analytics, allowing your organization to seamlessly deliver without worrying about your IT department operations.
So why should you choose KompiTech as your IT outsourcing company?
- We are the very first IT services provider in the world that applied the cutting-edge blockchain technology to the IT outsourcing process, providing our clients with automated, transparent and efficient service delivery;
- With local presence across the globe, we act as a single point of contact for all your IT needs regardless of your offices' location;
- Our pool of fully-qualified IT engineers is available on both on-demand and retainer basis, removing the need for hiring often under-utilized and expensive internal resources;
- We provide your business with a remote, 24/7 Service Desk, ready to solve your IT challenges as they arise;
- Thanks to our extensive blockchain expertise, we pride ourselves for being new technologies experts, giving your company a competitive edge and guiding it through the successful digital transformation.
IT Outsourcing Services Overview
Acting as a single point of contact, our Managed Service Desk addresses the complexities of delivering service across the world by presenting our customers with a consistent face.
Discover an innovative distributed service model proved to be the best industry method to manage your resources centrally while delivering locally.
Blockchain-Powered IT Service Desk
To lower cost and increase service quality, we harness the power of blockchain technology to automate the IT processes. Using ITIL methodology and best practice, our thoroughly trained 24/7 IT helpdesk agents based in 3 regional locations deliver flexible and scalable Service Desk solutions to our customers globally.
The IT Service Desk is the primary point of contact for all clients, and it runs an internally-supported, process-led, ITIL V3-compliant tool-set inspired by our customers-centred philosophy, underpinned by innovative technology.
We use our in-house developed IT Service Desk solution KompiDesk, which can be customised entirely according to your workflow requirements. It can also be seamlessly integrated with your internal IT system for maximized efficiency and zero disruption.
KompiTech Service Desk Features:
- Efficient Tickets Management
- Self-Service IT Portal
- 24/7 Help Desk Support
- Multi-Channel IT Support
- Real-Time Reporting
- SLAs Management
- Knowledge Base
- Incident Management
- Problem Management
- Change Management
- Service Catalogue
- Flexible Pricing
IT Infrastructure Outsourcing
Your IT infrastructure is the foundation your business runs on. Managing your own IT infrastructure is challenging, yet it is mission-critical. Our confidence in the effectiveness of the KompiTech's Infrastructure Outsourcing services is shown by the total visibility that we offer to our customers, whether it is a partially or fully outsourced IT infrastructure.
KompiTech's Infrastructure-as-Service Solution has been developed to cover the entire spectrum of your organizations IT needs, allowing you to free up your internal resources and focus on the core business. Acting as a coherent extension to your IT department, we will provide your internal IT staff with proactive IT support, giving you access to the skills and expertise you require to drive your IT department operational efficiency.
KompiTech is also the market-leading blockchain technology provider, providing strategic guidance and consultancy to our customers. Serving as your IT outsourcing partner, we will make sure that your organization stays ahead of the race by identifying your business struggles in order to find gaps that could be filled in using blockchain technology.
- Infrastructure monitoring
- Centralized logging
- Automated backup and replication
- Instant documentation
- 24/7 Service Desk support
- Service catalogue
Outsourcing IT to KompiTech
Many organisations experience peaks and troughs as IT staff come and go, meaning that there are limited internal resources available. Sickness cover, training days and project work can all impact day-to-day performance and infrastructure stability, so having an IT outsourcing partner you can trust is essential.
KompiTech has been delivering top-quality IT services for more than ten years for both SMEs as well as large enterprises. With the global presence and local delivery, we are the reliable, responsive IT partner you need to free up your internal resources and allow your IT department to focus on aggregating IT, digital and business services.
All KompiTech engineers have undergone a rigorous selection process, ensuring you are working with the top-tier experts in the industry. Our outsource functions are also supported by full access to all KompiTech resources including our remote 24/7 Service Desk, senior technical teams and escalation engineers.
What we provide?
- Fully trained and experienced IT experts, local to you
- Global IT service
- Full-time, scheduled and reactive on-site IT support
- Dedicated Service Delivery Manager to streamline the on-boarding process and provide you with IT support quicker
- Backup coverage including sickness, holiday and seasonal cover, as well as Christmas IT cover
- Flexible pricing based tailored to your budget's size and IT requirements
24/7 Service Desk
At KompiTech, we understand the importance of supplying our customers with 24/7, multilingual IT service desk capable of providing remote IT support as the issues arise.
The KompiTech IT service desk offers a single point of contact for all your IT queries, incidents and resolutions. Delivered via blockchain-powered ITSM, KompiTech BLiTS, our Service Desk support is more efficient than ever, leaving you with significant time and cost savings when it comes to managing your external IT support vendor.
How we can help you?
- 24/7/365 multilingual Service Desk Support
- Innovative, efficient and transparent IT Service Management software powered by blockchain technology
- Incident and problem management
- Multi-channel IT support including live chat and email support
- Optimised resource utilisation
- Onsite and remote IT support
- Stringent knowledge transfer and management to increase client productivity
With KompiTech services model, we seriously take the responsibility for ensuring smooth operations delivery and drawing on IT governance best practices.
As a full-service IT provider, KompiTech rigorously manages operations focusing on quality and operational excellence while offering competitive pricing. This is to ensure that our customer-centric approach, allowing our clients to run their IT departments with zero interruption.
We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.
IT outsourcing services commitments:
- Operational excellence and compliance with commitments demonstrated by proven successes
- Customer-first approach
- Focus on governance and proactive management
- A philosophy that targets long-term partnerships
- A global delivery model that emphasizes client proximity to provide a local presence for key IT activities
- Full range of services covering the entire IT delivery chain
- Stringent knowledge transfer and management to increase client productivity