Help Desk Features

KompiDesk is our flagship service desk and IT help desk solution that is aligned with the ITIL v3 methodologies. We developed the product based on our long-standing industry experience to identify and remove any bottlenecks that may impact your team productivity.

Tickets Management

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Enables your team to collaborate and resolve issues without getting in each other’s way.

Self Service Portal

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Let your employees help themselves 24/7 with a self-service portal and reduce the load of the help desk team.

Reporting

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Get drilled down reports to measure key performance index set accordingly business expectations.

SLA Management

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Receive support with design, managing and setting up service level agreements with specified service delivery targets you can meet.

Knowledge Base

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Instantly recognize information and resolution to past issues and help your desk team quickly addressing them.

Your Value

Based on methodologies and processes derived from over 11 years of working with the world’s largest enterprises building and operating large-scale service desks, KompiDesk allows you to centrally manage your end-users with integrated value demonstrated in lowered cost of ownership:

  • Self-service capabilities
  • Self-detect and repair technologies
  • Optimum ROI
  • No hidden cost
  • Proactive systems monitoring

Customers

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Customers across 59 Countries Rely On KompiDesk
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