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Novo
Hershey
Teva
AmerisourceBergen
QatarRe
Trafigura
Envigo
LafargeHolcim
Qlik
MGM Studios
BlueBay
Ralph Lauren
Evergreen
Franklin Templeton

Ad-Hoc Support Services

Offered on KompiTech BLiTS ITSM Platform
Datacenter Infrastructure Field Support

Datacenter Infrastructure Field Support

  • Servers
  • Firewalls
  • Routers
  • Switches
  • Rack and Cabling
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Global Field Engineers

Global Field Engineers

  • Global Onsite Field Engineers
  • IMAC Services
  • Projects
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End-User IT Support

End-User IT Support

  • PCs
  • Printers
  • Phones
  • Conferencing Solutions
  • Retail POS
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Managed Services

Offered on KompiTech BLiTS ITSM Platform
IT Infrastructure Management

IT Infrastructure Management

  • LAN/WLAN Management
  • Systems Management
  • Cloud Services and Migration
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Digital Workplace

Digital Workplace

  • End User Computing
  • 24/7 Service Desk
  • VIP Support
  • Work From Home Support
  • Windows Roll/Out
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IT Staffing

IT Staffing

  • Dedicated Full-time Staffing
  • Temporary IT Staffing
  • Field Service Technicians
  • On-Demand IT Staffing
  • Remote IT Staffing
Read more

Key Benefits
of BLiTS ITSM Platform

  • The Ecosystem
  • End-to-End
  • Digitalized IT Outsourcing
  • Lower Costs

BLiTS-Eco is home to a vast pool of professionally trained local IT engineers, easing customers' pains in finding the right local IT resources. The ecosystem guarantees the integrity of engineers' qualifications, ensure engineers are trained to align with customer processes, and minimizes the risk associated with traditional IT outsourcing and staffing.

Our platform provides IT outsourcing services combined with ITSM apps, enabling customers to manage their IT on a single platform. Your management team will be equipped with the right ITSM tools that provide a 100% service visibility view from cost management to service quality and control.

With digitalization at its core, the BLiTS ITSM Platform leverage new technologies in the digitalization of ITSM lifecycle, combined with industry best practices. The benefits being: autonomous service delivery, real-time information flow reducing time spent in resolving issues.

With a focus on cost control and ROI through BLiTS ITSM autonomous service approach, customers can lower their IT outsourcing and audit costs by more than 20%, while still ensuring no sacrifice in quality. We are making IT outsourcing easier to operate, reducing the resources required to currently manage your IT.

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With our services, you will gain access to the best practice industry-leading processes and world-class expertise, tools and automated workflows to strengthen IT and business.

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Solutions and Pricing

Compare the below solutions that suit best your current IT challenges.

Ad-Hoc Basic
Instant access to the platform and raising tickets. Ideal for one-off IT requests.
No subscription required
FREE
Ad-Hoc Business
Instant access to the platform and raising tickets. Ideal for recurring IT requests.
From $349/Month, free for first month
$0
Managed Services
Tailored IT needs. Ideal for any scope of ITSM with dedicated or part-time IT staffs
No subscription required
CUSTOM
  • No Service Desk access

  • No remote technical support

  • No dedicated account manager

  • Access to Service Desk - Business hours only

  • No remote technical support

  • No dedicated account manager

  • Access to 24/7 Service Desk

  • Remote technical support available

  • Dedicated account manager

  • Dispatch engineer - Business hours only

  • No dedicated onsite engineer

  • Dispatch engineer available 24/7/365

  • No dedicated onsite engineer

  • Dispatch engineer available 24/7/365

  • Dedicated onsite engineer with backup

Rates

  • Standard hourly rates for onsite support

  • Up to 2 tickets monthly

Rates

  • Standard hourly rates for onsite support

  • Up to 15 tickets monthly

Rates

  • Custom rates

  • Unlimited number of monthly tickets

Service Agreement

  • Standard online Terms & Conditions

  • Standard online NDA

  • Cancel anytime

Service Agreement

  • Standard online Terms & Conditions

  • Standard NDA

  • Cancel anytime

Service Agreement

  • Custom Service Agreement

  • Custom NDA

  • Custom contract duration

Integration

  • Use KompiTech BLiTS ITSM Platform as a stand-alone ticketing system

  • Integration not available

Integration

  • Use KompiTech BLiTS ITSM Platform as a stand-alone ticketing system

  • Integration not available

Integration

  • Use KompiTech BLiTS ITSM Platform as a stand-alone ticketing system

  • Integration with your ticketing system

Benefits

  • Instant access to the platform after sign-up

  • Real-time ticket tracking

  • Standard IT process automation

  • No documentation automation

  • No access to BLiTS CMDB

  • No access to BLiTS Knowledge Base

Benefits

  • Instant access to the platform after sign-up

  • Real-time ticket tracking

  • Standard IT process automation

  • No documentation automation

  • No access to BLiTS CMDB

  • No access to BLiTS Knowledge Base

Benefits

  • Free expert consultations

  • Real-time ticket tracking

  • Custom IT processes and automation

  • Documentation automation

  • Manage IT assets with BLiTS CMDB

  • Access to BLiTS Knowledge Base