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Outlook keeps crashing when I open it
Support assistant
This usually happens when an Outlook add-in is out of date.
  1. Close Outlook.
  2. Hold Ctrl while you open Outlook and click Yes to start it in safe mode.
  3. If it works in safe mode, an add-in is the cause.
Outlook crashes when it opens
That solved itI still need help
e.g. I can’t connect to the VPN
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Thanks for confirming. The ticket is closed.
We may be able to fix this now
Kait knows a fix for problems like this: Outlook add-in update. Nothing runs until you allow remote access, pick your computer and allow the exact steps. The service desk may need to approve the steps first.
Fix it now
Started. You will be asked here to allow remote access, and then to allow the exact steps.
Kait asks to run Outlook add-in update on your computer
Kait will run Outlook add-in update on the computer you pick, with the service desk supervising. Before anything runs, you see the exact steps here and decide. Your computer asks you before the screen is shared.
No, I want a personAllow
Which computer needs help?
These computers already have the support app. Pick the one with the problem; it asks you before Kait sees the screen.
  • LT-0412 · Windows 11Use this computer
Another computer?
If the support app is already on the computer with the problem, switch it on: it connects by itself. Otherwise:
  1. Download the support app on the computer with the problem.
  2. Open it and click Install. You only do this once: next time nothing needs downloading. Not allowed to install apps? Click Connect instead.
  3. Click Allow when your computer asks whether Kait may see your screen.
Download for WindowsNot the right version? See all downloads
Kait is connected to your computer. You can end the session at any time from the bar on your screen.
Allow Kait to run Outlook add-in update?
These are the exact steps that will run on your computer, with administrator rights. Nothing runs until you allow it.
  1. Close Outlook
  2. Update the Outlook add-in
  3. Restart Outlook
Plan ID: 7c41e9a2b0d3
No, I want a personAllow these steps
Kait is running Outlook add-in update on your computer. You can end the session at any time from the bar on your screen.

Outlook keeps crashing when I open it

NewIn progressResolvedClosed
INC-4512·Opened 5 Nov, 09:02 from the portal
Add infoCancel request
  1. Opened09:02
  2. Picked up
  3. Being worked on
  4. Resolved

What was done

Solved remotely

Kait closed Outlook, updated the Teams Meeting Add-in to 1.0.24.1 and restarted Outlook. Outlook opened without crashing.

If we don’t hear from you, this ticket closes automatically on 8 Nov 2026.

What you told us

Self-service portal conversation: User: Outlook keeps crashing when I open it Assistant: This usually happens when an Outlook add-in is out of date.

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BLiTS product demo
How Kait fixes an everyday IT problem
Anna’s Outlook keeps crashing. Watch her sign in to BLiTS, ask the assistant, and let Kait fix it on her computer, with her approval at every step.
1Sign in2Ask the assistant3Allow the fix4Confirm it works