“As a Service Desk Manager, I have worked with many in-house ITSM tools over the years, which were often custom-designed to accommodate internal processes and were very tedious and time-consuming.
Since BLiTS has been implemented in KompiTech, we have been able to automate laborious tasks. All communication takes place on the portal, and therefore we have eliminated back-and-forth emails. Also, the Field Engineer checks in online when he has reached a site, removing the need for paper Site Visit Reports.
BLiTS compared with other market-leading ITSM Tools, does not require time-consuming configurations and is ready “out of the box”. It is also hosted in the cloud, thus eliminating the risk of losing important data and the need for expensive hardware to maintain the system.
BLiTS is an easy to use solution which looks after all our customers and has the ability to centralize all our partners and customers in one location.”