BlueBay Asset Management
Onsite IT Support Across 3 European Offices
KompiTech has been BlueBay Asset Management's IT support partner since 2015 — providing onsite engineers, deskside support, and new office IT buildouts across three European locations.
The Challenge
BlueBay Asset Management operates across multiple European offices that each require reliable, hands-on IT support. As the firm expanded from its Zurich headquarters to new offices in Munich and Luxembourg, it needed a single IT partner that could provide consistent onsite support at every location — from day-to-day deskside troubleshooting to full office IT buildouts, including site surveys, vendor coordination, and infrastructure installation.
The Solution
KompiTech deployed a flexible support model that scales with BlueBay's needs. Each office has a baseline of fixed support hours with on-demand availability for urgent or project-based work. A dedicated Service Delivery Manager acts as a single point of contact across all sites, ensuring consistent service quality. For new offices, KompiTech handles the full IT buildout — from circuit procurement and server room setup to infrastructure handover and go-live support.
3
European Offices
Zurich, Munich & Luxembourg
NBD
Response SLA
Next Business Day resolution
6+ yrs
Partnership
Ongoing since 2015
60 min
Acknowledgement
Response time for service requests
Growing together
3 offices, one IT partner
KompiTech has grown with BlueBay from a single office engagement in 2015 to supporting three European locations — each with a tailored service model.
Zurich, Switzerland
The original engagement — KompiTech has provided onsite Level 1 support for BlueBay’s Zurich headquarters since 2015, covering desktops, laptops, mobile devices, wireless, printers, and desk phones.
Munich, Germany
KompiTech supported the setup of BlueBay’s new Munich office from the ground up — conducting site surveys, coordinating internet providers, specifying server room requirements, and providing ongoing L2 onsite support.
Luxembourg, Luxembourg
Deskside support for BlueBay’s Luxembourg office, including network and AV troubleshooting, infrastructure installation, and coordination with remote IT teams. Tickets managed through KompiTech’s BLiTS ticketing system.
What we support
From end-user devices to server room infrastructure — KompiTech covers the full range of onsite IT needs across BlueBay's offices.
Laptop & desktop support
Hardware troubleshooting, repairs, and replacements for all end-user computing devices.
Mobile device support
Setup, configuration, and troubleshooting of mobile devices and tablets.
Print & peripherals
Printer management, desk phone support, and peripheral device configuration.
Network & wireless
Onsite network troubleshooting, wireless connectivity, and circuit testing.
AV & conferencing
Installation and troubleshooting of video and audio conferencing systems.
Infrastructure setup
Server room specification, rack and power requirements, cabling, and new office IT buildouts.
How we deliver
A service model designed for flexibility — combining fixed support hours, on-demand availability, and dedicated coordination across all sites.
Single point of contact
A dedicated Service Delivery Manager coordinates all support across BlueBay’s offices — one contact for scheduling, escalations, and service reviews.
Fixed hours + on-demand flexibility
Each office has a baseline of fixed monthly support hours. Additional on-demand hours are available for urgent requests, projects, or out-of-hours work.
Multi-site coordination
KompiTech manages support across all three offices through a unified service model, ensuring consistent quality and process regardless of location.
New office buildouts
Beyond ongoing support, KompiTech handles full office IT setup — from site surveys and vendor coordination to infrastructure installation and handover.
How a support request flows
From ticket submission to resolution — every request is tracked and managed through KompiTech's BLiTS ticketing system.
Service request submitted
BlueBay users submit a ticket through KompiTech’s BLiTS ticketing system with a description of the issue, onsite contact details, and priority level.
Acknowledgement within 60 minutes
KompiTech acknowledges the service request and assigns the appropriate technician. The request is triaged based on priority and SLA requirements.
Technician dispatched onsite
A KompiTech engineer is dispatched to the relevant BlueBay office. For fixed-hours sites, the engineer may already be onsite. For on-demand requests, dispatch follows the agreed SLA window.
Resolution & ticket closure
The engineer resolves the issue onsite, validates the fix with the end user, and closes the ticket in BLiTS. Monthly service reports are provided to BlueBay’s IT management.
A partnership that scales with BlueBay's growth
From one office in 2015 to three European locations today, KompiTech has been BlueBay's trusted IT partner through every stage of growth.
Seamless multi-site support
One Service Delivery Manager, one ticketing system, consistent SLAs — regardless of which office raises the request.
New office readiness
When BlueBay opens a new office, KompiTech handles the full IT buildout — from site survey to go-live — so the team can focus on their business.
Flexible & cost-effective
A hybrid model of fixed hours and on-demand support means BlueBay only pays for what it needs, with the flexibility to scale up for projects.
BlueBay Engagement Details
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Get in touch and discover how KompiTech can provide flexible, multi-site IT support for your business.