Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.
Managed IT Services.
Outsourced yet Autonomous.
Gain access to experienced teams and a world-class ITSM platform to help you reduce the time, expense and issues related to IT end-user computing.
Our Managed Services
Key benefits of Managed IT Services
Transformed ITSM Outsourcing
The customer was looking for a comprehensive solution to centralize IT services in order to provide support regionally in multiple countries, or even globally. This approach required an initial consultation to understand the customer’s environment fully.
The in-house IT team based in the company headquarters coordinated different providers in each country, which resulted in disjointed communication and a high operation cost. There was no overview of the services provided in each country, no uniform IT processes, no uniform cost controls and billing processes. Therefore, the client decided to centralize its ITSM and manage the cost in real-time.
BLiTS provides seamless integration with your existing ITSM Tools or use as a stand-alone ITSM system.
What is the difference between Ad-Hoc and Managed Services?
How can I switch from Ad-Hoc package to Managed Services?
You can switch from the Ad-Hoc service, sign-up through the above form or contact us.
How does the service set up automation work?
The above KompiTech service configuration tool captures your service expectations and requirements parameters, automatically configure and set-up your autonomous virtual IT support environment. A digital contract is generated based on the provided information, and readily available for download once you log-in to the platform.
How do I know that an assigned engineer is qualified to complete my ticket?
We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions. We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.
How do I integrate BLiTS with an ITSM tool my company uses?
We have APIs to integrate BLiTS seamlessly with most of the existing ITSM system. Contact us for any question related to integration.
How does KompiTech protect my company's data?
Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.
What is the cancelation policy?
Cancellation is effective at the end of your contract period. The contract auto-renew at the end of each contract if not terminated 3 months prior to the end of the contract. The is effective at the end of the billing period you have chosen.