for the first month
24/7 Service Desk
Overview of our 24/7 Service Desk
KompiTech’s Service Desk ensures the delivery of high-quality service to our customers in a timely manner. It’s your single point of contact in handling communication around raising and tracking tickets like incidents or service requests.
24/7 Service Desk Team
Our IT Service Desk is available across multiple languages and time zones. With a team of fully-qualified and experienced IT professionals, we offer 24/7 remote IT help for the efficient resolution of time-sensitive incidents and management of service requests.
We cover your IT needs round-the-clock, during outside office hours, weekends, and public holidays.
KompiTech Service Desk Features and Benefits
To ensure cost and service delivery efficiency, our 24/7 Service Desk leverage KompiTech BLiTS ITSM tools for:
- Service request management
- Incident management
- Knowledge management
- Problem management
- Change management
Our innovative ITSM tool acts as a single intuitive point of IT service management. It enables automation for seamless management of service delivery including real-time ticket resolution monitoring, live updates, and Smart Contracts technology for maximum transparency on service terms, agreements, and processes.
Key Benefits of our Service Desk
offered on KompiTech BLiTS ITSM Platform
+70%Faster ticket resolution achievable through BLiTS autonomous service platform combined with our proactive local support engineers.
60%Cost reduction through automation and IT support costs associated with multi-layers of IT providers or sub-contractors.
100%Service efficiency, real-time communication flow, and full-service visibility to customers.
A whole free month to try out
KompiTech BLiTS PC Support Service
- Access to our 24/7 Service Desk
Experience a new innovative Service Desk approach powered by
KompiTech BLiTS ITSM Autonomous service transformation
- Multiple language support across multi-geolocation
- Trained Service Desk agents that are aligned with your processes
- Access to experienced and professional KompiTech technicians
- Request IT help anywhere globally
Instant platform access utilizing KompiTech online legal agreement,
no prolonged legal contract process
- Pay by invoice or credit card
- Pay per hour of service
Up to 10 tickets included in the basic package
Have more monthly tickets? See other packages